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FAQ’s

  1. Do I need to have an account to shop with you? -

    Ans : You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.

  2. How can I change my shipping address? -

    Ans : Yes, you can edit or add a new shipping address by logging in to your account. Please sign in and click on ‘My Account’. You will be able to edit/update your details in your account and save them for future orders. In case your order is confirmed and you wish to change the delivery address, please contact our customer service immediately. The requested change will be carried out in case the order is not processed.  

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  3. How do I place an order? -

    Ans : Following are the steps to place an order successfully: 
    • When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
    • After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
    • You will receive an email/SMS of sales invoice which verifies that we have received your order
    • Your order will be confirmed via phone call by our Customer Service and proceeded for delivery
  4. How long will my order take to arrive? -

    Ans : You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

  5. Can I cancel my order? -

    Ans : Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.

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